CUSTOMER CARE

Refund & Cancellation Policy

Effective: September 23, 2026 · Last updated: September 26, 2026

1. Unused workspace sessions

If the purchased session has not been used, request cancellation within 14 calendar days of payment for a refund to the original payment method. There is no subscription to cancel and no automatic renewal.

2. Workspace delivery or service failures

Connection details are sent within 10 minutes of successful payment. If they do not arrive, the desktop cannot be accessed, or a failure prevents material use of the purchased service, contact us promptly. We will try to restore or replace the session. If we cannot do so within a reasonable time, we will refund the unusable portion, including a full refund where no meaningful service was delivered.

Disconnecting normally stops both the timer and all generation; it is not a cancellation or an automatic refund request. Contact support about time-accounting errors. Time already used is generally not refundable, except for a verified service failure or where required by law. Dissatisfaction with an AI output alone is not a workspace failure. Provider limits or outages are assessed against the usable access actually delivered.

3. Cancelling a photo batch

You may cancel a batch for a full refund before processing begins, including while we are waiting for your files. Email support as soon as you want to cancel. Once processing begins, a change-of-mind cancellation does not automatically qualify for a refund, but non-delivery, defects, and statutory cancellation rights are handled as described below. We do not require a physical return of a digital image.

4. Photo non-delivery, delays, and corrections

We deliver completed photographs within 2 business days after successful payment and receipt of usable files. Business days are Monday–Friday, excluding US federal holidays. If we cannot meet that delivery window, we will notify you. You may agree to a revised delivery time or request a refund for the undelivered portion. Missing or unusable source files must be replaced before the processing window begins.

If a delivered image is corrupted, missing, or materially fails to match the purchased processing service, contact us with the affected image and a description of the problem. We will offer a correction at no additional charge or, where correction is not possible within a reasonable time, refund the affected portion. A wholly unusable or undelivered batch qualifies for a full refund. The AI-generated demonstration is illustrative; it does not guarantee an identical result for every source image.

Source and result files in our control are deleted seven days after completion. Download your results promptly and report a problem as soon as practical so we can inspect them. This storage window is not a deadline that removes statutory refund or defect rights. After deletion, you may need to provide your saved files to help us investigate.

5. Mixed orders and refund amounts

Workspace sessions and photo batches in the same cart are assessed separately. A problem with one item does not automatically cancel successfully delivered items. Refunds use the amount actually paid for the affected item or portion, including its applied discount and applicable tax treatment. We do not increase the price of your remaining items because another item is refunded.

6. How to request help

Email support@aimeter.store or call +7 705 961 52 41. You can also write to Starnight Story LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Include the checkout email, order or payment reference if available, payment date, affected item, and reason. Never send full card details or security codes. We aim to respond within two business days.

7. Refund timing and currency

All payments are charged in US dollars (USD). Approved refunds are submitted to the original payment method in USD, based on the original USD amount paid for the refunded item or portion. EUR, AED, and THB prices shown on the site are indicative reference conversions only. The time taken for a refund to appear on your statement depends on the payment provider and your bank; we will share the refund status when available. Your card issuer's conversion rates or fees can make the local-currency value of a refund differ from the original charge.

8. Resolving a problem

For a refund, cancellation, or correction, please contact support@aimeter.store or +7 705 961 52 41 first so we can investigate your order and offer the applicable remedy described above. This policy does not limit mandatory consumer rights.